Welcome to the Business Etiquette course. Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long-term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.  This is where business etiquette comes in. This course will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations. 

Etiquette covers most aspects of social interactions, including self-presentation, communication, courtesy, and hospitality. Business etiquette covers proper protocol interactions between co-workers, the company, their clients, as well as company investors.  In this course we will focus on basic etiquette guidelines for situations typically found in most business settings.

This is a 4-hour, 12-Module, 10-Lesson course complete with audio with text lessons, complimentary e-textbook, assessments, downloadable PDF worksheets, handouts and  instructor-host introduction, midway and end of course wrap up videos.  Each lesson module has a multi-question quiz to test your learning of the content covered. Be certain to take advantage of any BONUS materials provided with this course.

There is no set time requirement to complete the course, so you may work at your own pace, logging off to take breaks then logging back on to progress to completion at your convenience. Be certain to take advantage of any discounted subject related courses to fully explore your learning options on our Professional Development Online Training platform.


Etiquette Made Easy

Every business professional needs to know and practice proper etiquette. It' demonstrates the highest respect and consideration to others in every interaction.

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Course Objectives

Clear goals promote rapid and easy learning.

  • Define etiquette and understand how etiquette can be of value to a company or organization.

  • Learn the proper etiquette of effective introductions.

  • Identify the 3 C's of a good first impression and ways to minimize nervousness while in social situations.

  • Learn how to use a business card effectively, remember names and give a proper handshake.

  • Identify the four levels of conversation.

  • Learn the proper protocols for dining, including place settings and basic table manners.

  • Understand the proper protocols for ordering in a restaurant, handling alcohol in a business setting, paying for the check and tipping.

  • Learn the basic guidelines for business emails, telephone calls and letter writing.

  • Learn the meaning of colors in dressing for success and interpreting various dress codes.

  • Cover some basic guidelines for international etiquette.

Course curriculum

  • 1

    Module 1: Welcome to the course! Getting Started

    • Navigating Your Course Portal Instructions

    • Welcome to the Course! Introduction & Information

    • Before we begin...

    • ETextbook Business Etiquette

    • Action Plan: Business Etiquette

  • 2

    Module 2: Understanding Etiquette

    • Module 2 Lesson: Understanding Etiquette

    • Module 2 Case Study: Understanding Etiquette

    • Module 2 Worksheet:The Importance of Business Etiquette

    • Module 2 Quiz: Test your learning

  • 3

    Module 3: Networking for Success

    • Module 3 Lesson: Networking for Success

    • Module 3 Case Study: Networking For Success

    • Module 3 Handout: Proper Introductions

    • Module 3 Quiz: Test your learning

  • 4

    Module 4: The Meet & Greet

    • Module 4 Lesson: The Meet & Greet

    • Module 4 Case Study: The Meet & Greet

    • Module 4 Worksheet: Becoming Conversation Savvy

    • Module 4 Quiz: Test your learning

  • 5

    Module 5: Dining in Style

    • Module 5 Lesson: Dining in Style

    • Module 5 Case Study: Dining In Style

    • Module 5 Worksheet: Place Settings

    • Module 5 Quiz: Test Your Learning

    • Module 5 Handout: Dining Etiquette Basics Summary Sheet

  • 6

    Module 6: Dining & Eating Out

    • Module 6 Lesson: Dining Out

    • Module 6 Case Study: Dining Out

    • Module 6 Worksheet: Paying the bill and Tipping

    • Module 6 Quiz: Test Your Learning

    • Instructor Host Midway Check-in

  • 7

    Module 7: Business Email Etiquette

    • Module 7 Lesson: Business Email Etiquette

    • Module 7 Case Study: Business Email Etiquette

    • Module 7 Worksheet: Business Email Etiquette

    • Module 7 Quiz: Test Your Learning

  • 8

    Module 8: Phone Etiquette

    • Module 8 Lesson: Phone Etiquette

    • Module 8 Case Study: Phone Etiquette

    • Module 8 Handout:Cell Phone Do's and Don'ts

    • Module 8 Quiz: Phone Etiquette

  • 9

    Module 9: The Written Letter

    • Module 9 Lesson: The Written Letter

    • Module 9 Case Study: The Written Letter

    • Module 9 Quiz: Test Your Learning

  • 10

    Module 10: Dressing for Success

    • Module 10 Lesson: Dressing for Success

    • Module 10 Case Study: Dressing For Success

    • Module 10 Quiz: Test Your Learning

  • 11

    Module 11: International Etiquette Basics

    • Module 11 Lesson: International Etiquette

    • Module 11 Case Study: International Etiquette

    • Module 11 Quiz: Test Your Learning

  • 12

    Module 12: Finishing Up & Next Steps

    • Course Completion Congratulations!

    • You're Almost Done!

    • Before you go...

Course Pricing

Bonus material

The following bonuses are available with every course.

  • Course E-Textbook

    This course comes with a downloadable e-textBook as a great course resource as you work through each lesson or for future reference.

  • Unlimited Access

    Every student may access any course in their student portal to review course content at anytime

  • Future Course Discount

    Upon completion of this course, we'll offer you a discount to take another Proper Advantage Professional Development Series online course.

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