Welcome to the Civility & Respect In The Workplace Course. Civil behavior is a crucial soft skill that every person should possess and employ. Many cases of incivility are simply the result of lack of knowledge and/or practice of skills needed to navigate the workplace in a respectful and considerate fashion.
Companies are encouraged to regularly raise awareness on the costs of incivility, as well as keep employees trained in civility-related concepts such as gender sensitivity, harassment in the workplace, stress management, conflict management, and workplace etiquette.
This is a 4-hour, instructor hosted, self-pace course, containing twelve (12) modules consisting of ten (10) audio with text lessons, module quizzes, worksheets, handouts, surveys and instructor/course host videos) plus a bonus e-Textbook for your future reference.
Define civility. Explore its causes and discuss at least three of its behavioral indicators.
Learn about the cost and rewards of civility in the workplace.
Learn some practical ways of practicing workplace etiquette and the basic styles of conflict resolution.
Learn some skills for diagnosing the causes of uncivil behavior.
Understanding the role of forgiveness and conflict resolution and the different elements of effective communication.
Learn specific interventions for workplace conflicts and learn how to recommend a procedure for systematizing civil behavior within the workplace.
Navigating Your Course Portal
Welcome to the Course! Introduction & Information
Before we begin...
Action Plan
ETextbook: Civility & Respect In the Workplace
Module 2 Lesson: An Introduction to the Concept of Civility
Module 2 Case Study Video
Module 2 Quiz: Test your learning
Module 3 Lesson: Effective Work Etiquette
Module 3 Case Study
Module 3 Quiz: Test your learning
Module 4 Lesson: Cost And Rewards of Workplace Civility
Module 4 Case Study
Module 4 Quiz: Test your learning
Module 5 Lesson: Conflict Resolution
Module 5 Case Study
Module 5 Quiz: Test Your Learning
Module 6 Lesson: Getting To The Cause of Incivility
Module 6 Case Study
Module 6 Quiz: Test Your Learning
Midway Course Check-in
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