Welcome to the Civility & Respect In The Workplace Course. Civil behavior is a crucial soft skill that every person should possess and employ. Many cases of incivility are simply the result of lack of knowledge and/or practice of skills needed to navigate the workplace in a respectful and considerate fashion. 

Companies are encouraged to regularly raise awareness on the costs of incivility, as well as keep employees trained in civility-related concepts such as gender sensitivity, harassment in the workplace, stress management, conflict management, and workplace etiquette. 

This is a 4-hour, instructor hosted, self-pace course, containing twelve (12) modules consisting of ten (10) audio with text lessons, module quizzes, worksheets, handouts, surveys and instructor/course host videos) plus a bonus e-Textbook for your future reference.

Be part of the solution to everyday workplace conflicts.

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Course Objectives

  • Define civility. Explore its causes and discuss at least three of its behavioral indicators.

  • Learn about the cost and rewards of civility in the workplace.

  • Learn some practical ways of practicing workplace etiquette and the basic styles of conflict resolution.

  • Learn some skills for diagnosing the causes of uncivil behavior.

  • Understanding the role of forgiveness and conflict resolution and the different elements of effective communication.

  • Learn specific interventions for workplace conflicts and learn how to recommend a procedure for systematizing civil behavior within the workplace.

Course curriculum

  • 1

    Module 1: Welcome to the course! Getting Started.

    • Navigating Your Course Portal

    • Welcome, Course Introduction & Information from the Host

    • Before we begin...

    • Action Plan

    • ETextbook: Civility & Respect In the Workplace

  • 2

    Module 2: An Introduction to the Concept of Civility

    • Module 2 Lesson: An Introduction to the Concept of Civility

    • Module 2 Case Study Worksheet

    • Module 2 Worksheet Three Sides of Incivility

    • Module 2 Quiz: Test your learning

  • 3

    Module 3: Effective Work Etiquette

    • Module 3 Lesson: Effective Work Etiquette

    • Module 3 Case Study Worksheet

    • Module 3 Quiz: Test your learning

  • 4

    Module 4: Cost And Rewards of Workplace Civility

    • Module 4 Lesson: Cost And Rewards of Workplace Civility

    • Module 4 Case Study Worksheet

    • Module 4 Quiz: Test your learning

  • 5

    Module 5: Conflict Resolution

    • Module 5 Lesson: Conflict Resolution

    • Module 5 Case Study Worksheet

    • Module 5 Quiz: Test Your Learning

  • 6

    Module 6: Getting To The Cause of Incivility

    • Module 6 Lesson: Getting To The Cause of Incivility

    • Module 6 Case Study Worksheet

    • Module 6 Quiz: Test Your Learning

    • Instructor Host Midway Check-in

  • 7

    Module 7: Civility & Communication

    • Module 7 Lesson: Civility & Communication

    • Module 7 Case Study Worksheet

    • Module 7 Quiz: Test Your Learning

  • 8

    Module 8: Negotiation Tools

    • Module 8: Lesson: Negotiation Tools

    • Module 8 Case Study Worksheet

    • Module 8 Quiz: Test Your Learning

  • 9

    Module 9: Identifying Everyone's Needs

    • Module 9 Lesson: Identifying Everyone's Needs

    • Module 9 Case Study Worksheet

    • Module 9 Quiz: Test Your Learning

  • 10

    Module 10: Writing A Civility Policy

    • Module 10 Lesson: Writing A Civility Policy

    • Module 10 Case Study Worksheet

    • Module 10 Quiz: Test Your Learning

  • 11

    Module 11: Implementing A Civility Policy

    • Module 11 Lesson: Implementing A Civility Policy

    • Module 11 Case Study Worksheet

    • Module 11 Quiz: Test Your Learning

  • 12

    Module 12: Finishing Up & Next Steps

    • Congratulations & Final Comments...

    • You're Almost Done!

    • Before you go...

Course Pricing

4-hr Online Course

Bonus material

Enjoy a complimentary e-textbook, a great discount offer and lifetime access.

  • Bonus E-Textbook

    This course comes with a downloadable e-textBook as a great course resource as you work through each lesson or for future reference.

  • Lifetime Access

    Every student may access any course in their student portal to review course content at anytime.

  • Bonus material

    Upon completion of this course, we'll offer you a discount to take another Proper Advantage Professional Development Series online course.

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