Welcome

Welcome to the Conflict Resolution course. Wherever two or more people come together, there is the possibility of conflict. This course will give students a six-step process that they can use to modify and resolve conflicts of any kind. Crucial conflict resolution skills, including dealing with anger and using the Agreement Frame are also covered.

This is a 4-hour, 12-Module, 10-Lesson course complete with audio with text lessons, instructor-host introduction, midway and end of course wrap up videos. There are downloadable PDF worksheets and or handouts for use during the course and future reference after the course. Each lesson module has a multi-question quiz to test your learning of the content covered.

Be certain to take advantage of any BONUS materials provided with this course. There is no set time requirement to complete the course, so you may work at your own pace, logging off to take breaks then logging back on to progress to completion at your convenience. Be certain to take advantage of any discounted subject related courses to fully explore your learning options on our Professional Development Online Training platform.


Effectively Resolve Conflicts

Learn the conflict resolution process for a positive productive outcome everytime.

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Course Objectives

Clear goals promote rapid and easy learning.

  • Define conflict and learn what conflict resolution means.

  • Learn the six (6) phases of the conflict resolution process and the five (5) main styles of conflict resolution.

  • Learn how to adapt the conflict resolution process to all types of conflicts.

  • Learn to break out parts of the conflict resolution process to use as tools independently.

  • Learn to use basic communication tools such as the Agreement Frame and Open Questions.

  • Learn how to apply basic stress management techniques during any conflict resolution situation.

Course curriculum

  • 1

    Module 1: Welcome to the course! Getting Started

    • How To Navigate Your Course Portal

    • Welcome to the Course! Introduction & Information

    • Before we begin...

    • Action Plan

    • Etextbook: Conflict Resolution
  • 2

    Module 2: An Introduction to Conflict Resolution

    • Module 2 Lesson: An Introduction to Conflict Resolution

    • Module 2 Case Study: Resolving A Problem At Work

    • Module 2 Handout: The 6 Phase Conflict Resolution Process

    • Module 2 Quiz: Test your learning
  • 3

    Module 3: Conflict Resolution Using the Thomas-Kilmann Instrument

    • Module 3 Lesson: Conflict Resolution Using the Thomas-Kilmann Instrument

    • Module 3 Case Study

    • Conflict Resolution Styles Handout

    • Module 3 Quiz: Test your learning
  • 4

    Module 4: Creating an Effective Atmosphere

    • Module 4 Lesson: Creating An Effective Atmosphere

    • Module 4 Case Study

    • Module 4 Quiz: Test your learning
  • 5

    Module 5: Creating a Mutual Understanding

    • Module 5 Lesson: Creating a Mutual Understanding

    • Module 5 Case Study

    • Module 5 Quiz: Test Your Learning
  • 6

    Module 6: Focusing on Individual & Shared Needs

    • Module 6 Lesson: Focusing On Individual & Shared Needs

    • Module 6 Case Study: Individual & Shared Needs

    • Module 6 Quiz: Test Your Learning

    • Midway Course Check-in
  • 7

    Module 7: Getting To The Root Cause

    • Module 7 Lesson: Getting To The Root Cause

    • Module 7 Case Study

    • Module 7 Quiz: Test Your Learning
  • 8

    Module 8: Generating Resolution Options

    • Module 8 Lesson: Generating Resolution Options

    • Module 8 Case Study

    • Module 8 Quiz: Test Your Learning
  • 9

    Module 9: Building A Solution

    • Module 9 Lesson: Building A Solution

    • Module 9 Case Study: Building A Solution

    • Module 9 Quiz: Test Your Learning
  • 10

    Module 10: The Short Version of the Process

    • Module 10 Lesson: The Short Version of the Process

    • Module 10 Case Study

    • Module 10 Quiz: Test Your Learning
  • 11

    Module 11: Additional Tools

    • Module 11 Lesson: Additional Conflict Resolution Tools

    • Module 11 Quiz: Test Your Learning

    • Module 11 Case Study
  • 12

    Module 12: Finishing Up & Next Steps

    • Course Completion Congratulations!

    • You're Almost Done!

    • Before you go...

Course Pricing

Bonus Material

Enjoy a complimentary e-textbook or e-workbook and a great discount offer.

  • Downloadable E-Textbook or E-Workbook

    This course comes with a downloadable e-textbook or e-Workbook of course content. It's a great course resource as you work through each lesson and for future reference.

  • Future Course Discount

    Upon completion of this course, we'll offer you a discount to take another Proper Advantage Professional Development Series online course good for 90 Days!

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