Welcome to the Interpersonal Skills for Professionals course. This course is all about people focused communications. We’ve all met that dynamic, charismatic person that just has a way with people and making great memorable first impressions. This course will help students work towards developing those soft skills that make for an unforgettable personality and professional presentation by employing the various communication skills, negotiation techniques and other strategies for engaging in impactful conversation and effective networking.
This is a self-pacing, 4-hour, 12-Module, 10-Lesson course complete with audio with text lessons and instructor-host videos. There is a BONUS downloadable e-textbook as well as PDF worksheets and handouts for use during the course and future reference. Each lesson module has a multi-question quiz to test your learning of the content covered.
There is no set time requirement to complete the course, so you may work at your own pace, logging off to take breaks then logging back on to progress to completion at your convenience. Be certain to take advantage of any discounted subject related courses to fully explore your learning options on our Proper Advantage Professional Development Online Training platform.
Clear goals promote rapid and easy learning!
Learn the difference between hearing and listenin and ways to improve the verbal skills of asking questions and communicating with power.
Explore what non-verbal communication is and how it can enhance interpersonal relationships.
Identify the skills needed in starting a conversation, moving a conversation along and progressing to higher levels of conversation.
Identify ways of creating powerful introductions, remembering names, and managing situations when you’ve forgotten someone’s name.
Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
Learn how the use of facts and emotions can help bring people to your side and identify ways of sharing one’s opinions constructively.
Learn ways of preparing for a negotiation, opening a negotiation, bargaining and closing a negotiation.
Learn how to make an impact through powerful first impressions, situation assessments and being zealous without being offensive.
Navigating Your Course Portal
Welcome to the Course! Introduction & Information
Before we begin...
Action Plan: Interpersonal Skills for Professionals
E-Textbook: Interpersonal Skills for Professionals
Module 2 Lesson: Verbal Communications Skills
Module 2 Case Study: Verbal Communications Skills
Module 2 Quiz: Test Your Learning
Module 2 Handout: Quick Reference Sheet - Verbal Communication Tips
Module 3 Lesson: Non-Verbal Communication Skills
Module 3 Case Study: Non-verbal Communication
Module 3 Quiz: Test Your Learning
Module 4 Lesson: Making Small Talk & Moving Beyond
Module 4 Case Study: Making Small Talk
Module 4 Worksheet: Four Levels of Communication
Module 4 Handout: Quick Reference Sheet - Conversation Tips
Module 4 Quiz: Test Your Learning
Module 5 Lesson: Moving the Conversation Along
Module 5 Case Study: Moving the Conversation Along
Module 5 Quiz: Test Your Learning
Module 6 Lesson: Remembering Names
Module 6 Case Study: Remembering Names
Module 6 Handout: Quick Reference Sheet - Mnemonics & Name Recall
Module 6 Quiz: Test Your Learning
Midway Course Check-in
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